Privacy Policy

Last updated: 23-Nov-2024

Pluto Panda Inc. ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.plutopanda.com (the "Site") and use our services. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

1. Introduction

We are a technology and software consulting company offering a wide range of services, including but not limited to Generative AI applications, cloud-native solutions, big data analytics, and startup consulting. Please note that our services may encompass topics beyond these areas, as these are just our primary focus. Protecting your personal data is of utmost importance to us. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information, including data collected via analytics, cookies, and A/B testing.

2. Information We Collect

a. Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out forms on our Site (e.g., contact forms, newsletter sign-up).
• Contact us via email or other communication channels.
• Participate in surveys, feedback, or A/B testing.
• Interact with our Site through cookies and similar technologies.

Types of personal information collected may include:

• Name
• Email address
• Phone number
• Company name
• Job title
• Mailing address
• Any other information you choose to provide

b. Non-Personal Information

We may automatically collect non-personal information about you when you visit our Site, such as:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages you view on our Site
• Dates and times of your visits
• Clickstream data
• Analytics data collected via tools like Google Analytics
• A/B testing data to improve our services and user experience

3. How We Use Your Information

We may use the information we collect from you for various purposes, including:

• Providing Services: To deliver the services you request, including any of our consulting services across various topics.
• Communication: To respond to your inquiries, comments, or feedback.
• Marketing: To send you promotional materials, newsletters, and other information that may be of interest to you.
• Improvement: To understand how users interact with our Site to improve our services, user experience, and for technical troubleshooting.
• Analytics and A/B Testing: To analyze usage patterns, conduct A/B testing, and optimize our Site and services.
• Legal Compliance: To comply with applicable laws, regulations, or legal processes.

4. Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect and use personal information about you. This helps us understand how you use our Site, personalize your experience, and improve our services.

a. Types of Cookies Used

• Essential Cookies: Necessary for the Site to function properly.
• Analytics Cookies: Help us understand how users interact with our Site, including pages visited and links clicked.
• Advertising Cookies: Used to deliver relevant ads to you.
• Functionality Cookies: Remember your preferences and settings.
• A/B Testing Cookies: Used to test different versions of our Site to improve user experience.

b. Information Collected Through Cookies

We may collect the following information through cookies:

• User preferences and settings
• Session information
• Interaction with Site features and content
• Data on user behavior for A/B testing purposes

c. Third-Party Cookies

We may allow third-party service providers to use cookies and similar technologies on our Site for:

• Analytics and performance measurement (e.g., Google Analytics)
• Advertising and retargeting
• A/B testing and user experience optimization

d. Your Choices

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our Site.

• Opt-Out of Analytics: You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
• Opt-Out of A/B Testing: If you wish to opt-out of A/B testing, please contact us at [email protected].

5. Technical and Other Use Cases Not Previously Covered

a. Technical Data Collection

We may collect technical data to:

• Monitor and analyze trends, usage, and activities.
• Improve the functionality and performance of our Site.
• Debug and troubleshoot technical issues.

Types of technical data collected may include:

• Device information (e.g., device type, screen resolution)
• System logs and error reports
• Application performance metrics

b. Use of Big Data and Analytics

As part of our services:

• We may collect and analyze large datasets to provide insights and recommendations.
• We use anonymized and aggregated data to improve our algorithms and models.
• Data collected is subject to strict confidentiality and security measures.

c. Generative AI Applications

• If you engage with our AI services, we may collect data necessary to provide and improve these services.
• Any data used for AI model training is anonymized to protect personal information.

d. Additional Services

• We offer a broad spectrum of consulting services beyond our primary focus areas.
• Data collection and usage for these additional services will align with the practices outlined in this Privacy Policy.
• We ensure all personal information collected in relation to any of our services is handled with the same level of care and security.

6. Third-Party Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Trusted third parties who assist us in operating our Site and conducting our business (e.g., hosting providers, analytics services like Google Analytics, A/B testing tools).
• Legal Obligations: When required by law or to protect our rights.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.

Third-Party Links:

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.

7. Data Security

We implement a variety of security measures to maintain the safety of your personal information, including:

• Encryption of data during transmission (e.g., SSL/TLS).
• Secure servers and firewalls.
• Regular security assessments.
• Access controls and authentication measures.
• Regular updates and patches to our systems.

Please Note: No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

8. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements.

• Analytics and A/B Testing Data: Retained for a period necessary to analyze trends and improve our services.
• Technical Logs: Retained for troubleshooting and security purposes.

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction. By providing your information, you consent to such transfer.

For users in the European Economic Area (EEA), we ensure that adequate safeguards are in place for data transferred outside the EEA, such as standard contractual clauses.

10. Your Rights

a. General Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Rectification: Correct any inaccuracies in your personal information.
• Deletion: Request deletion of your personal information under certain circumstances.
• Restriction: Request restriction of processing your personal information.
• Objection: Object to the processing of your personal information for direct marketing purposes.
• Data Portability: Receive your personal information in a structured, commonly used, and machine-readable format.
• Opt-Out of Cookies and Tracking: Adjust your browser settings or use opt-out mechanisms provided.

b. GDPR Rights (For EEA Residents)

If you are a resident of the EEA, you have the following additional rights under the General Data Protection Regulation (GDPR):

• Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority.
• Right to Object to Automated Decision-Making: Including profiling, unless necessary for entering into, or performance of, a contract.

c. CCPA Rights (For California Residents)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request disclosure of the categories and specific pieces of personal information collected about you, including those collected via cookies and analytics.
• Right to Delete: Request deletion of your personal information.
• Right to Opt-Out: Opt-out of the sale of your personal information (Note: We do not sell personal information).
• Right to Non-Discrimination: Not be discriminated against for exercising your CCPA rights.

How to Exercise Your Rights:

To exercise your rights, please contact us using the contact information provided in Section 13. We may need to verify your identity before fulfilling your request.

11. Children's Privacy

Our Site and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently received personal information from a child under 16, we will delete such information from our records.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting the revised Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any updates.

13. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Pluto Panda Inc.

• Email: [email protected]

By using our Site and services, you consent to this Privacy Policy.